When people contact you for the very first time they have already made 57% of the decision about whether to buy from you*
James works with SMEs who are service driven to make every element and touch point of the customer journey reflective of their high-quality offering. His work enhances company brands and makes every component of the marketing perform. By following this constant cycle of strategy, implementation and analysis, his clients are always able to track their success and therefore find ways to continuously improve.
‘A brand is every touch point in the consumer experience’
‘A goal without a plan is just a wish’**
CRM consulting and implementation
‘Nurturing leads into sales’
Implementing a customer relationship management system allows you to have a clearer understanding of existing and potential customers by maintaining a central base for their data. It is essential for improving productivity, customer communications and conversions. Through a number of stages, James ensures such success by…
‘If you are not taking care of your customer, your competitor will’***
Exactly…if you are not maintaining the interest of your customers then it is likely they will look elsewhere. With so many ways in which customers can access your organisation, it is important to utilise and understand such methods in order to generate leads. James recognises this importance and applies successful, relevant techniques to increase clients’ brand awareness on platforms, such as LinkedIn, as well as producing engaging content that will add value and build trust with existing and potential customers.
See James’ 9 steps to LinkedIn success guide.